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HOTEL KEIHAN UNIVERSAL TOWER OSAKA, Osaka – A Smart Stay in the City
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Key details
About the Hotel
6-2-45, Shimaya,
Osaka,
Japan,
554-0024,
Osaka
Rooms & Amenities
Hotel Keihan Universal Tower offers 641 rooms across floors 5 to 30, including Casual, Standard, Superior, and Premium options. All rooms feature Simmons beds, flat-screen TVs, free Wi-Fi, safes, and humidified air purifiers. The Bunk Bed Superior room (37 sqm) includes two bunk beds and a separate bathroom, accommodating up to six guests. Low Bed Superior rooms provide a warm, modern design with separated bathrooms. Family rooms include private bathrooms with baths, showers, and seating areas with flat-screen TVs.
Dining Options
Top of Universal, the hotel’s 32nd-floor restaurant, serves buffet cuisine with views of Osaka and Kobe through 7-meter-high windows. The restaurant is themed around a large spaceship design. Seasonal dishes focus on fresh vegetables, and guests can pair meals with wine. Breakfast is available daily from 7 AM.
Leisure & Wellness
The 31st-floor S-PARK Spa includes a sauna, jet bath, and hot-spring baths with city views. Indoor mineral hot springs and laundry facilities are available. The hotel is the official partner of Universal Studios Japan, located just a 2-minute walk away.
Location & Transport
The hotel is next to JR Universal City Station, 2 minutes from Universal Studios Japan. Namba, Osaka’s entertainment district, is nearby, along with Takashimaya department store and Namba City shopping mall. Kansai International Airport is 70 minutes away by shuttle bus or JR train.
Services & Policies
The 24-hour reception offers currency exchange and luggage storage. Children over 3 years old are charged ¥1,000 per night. The spa is open from 16:00 to 1:00 (last entry at 0:30) and 5:00 to 9:30 (last entry at 9:00). Children over 120 cm tall must use gender-separated facilities.
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Choose the Room
From cozy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
The hotel had its ups and downs. The rooms were spacious and clean, perfect for my family of four, but the quality didn't quite match the price we paid. The staff made us feel welcome and the view over the theme park was fantastic.
Rooms
7.0
The spacious room was a great fit for my family of four; clean and welcoming, but slightly below the expected standard for the price paid.
Service
8.0
The staff was welcoming and friendly, always ensuring our necessities were met, but there were some difficulties with communication and assistance, especially for foreign guests.
Location
9.0
The location was superb, overlooking the theme park and conveniently located next to the train station. However, it may be more suitable if your main focus is Universal Studios.
Dining
8.0
The dining experience was pretty good, with a nice selection to kick-start the day. Great for a quick coffee before heading to Universal Studios, just meters away.
Facilities
The hotel facilities were adequate and clean, adding to a pleasant stay.
Howard
United States of America,
December
2023
7.6/10
Staying at the hotel was a cozy experience with spacious rooms perfect for a family holiday, overlooking Universal Walk. Although the room size was above average for Japan, sharing with three might feel a bit tight. The hotel's location is excellent, just a stone's throw away from Universal Studios Japan, making it convenient for theme park enthusiasts. However, the dining experience could be more enjoyable, especially with large crowds rushing for an early start.
Rooms
8.0
The room had two good-sized single beds and overlooked Universal Walk, creating a cozy atmosphere. However, for triple sharing, the size might feel a bit small as typical of Japanese hotels.
Service
7.0
The staff, while mostly nice and friendly, seemed slightly less patient compared to other hotels in Japan. Communication in English could be challenging, but they were still helpful.
Location
9.0
The hotel's prime location inside Universal City Walk, right next to the JR Universal City station and a few meters from the park entrance, made it extremely convenient for accessing Universal Studios Japan.
Dining
6.0
The dining experience was okay, but the setup in a conference room and food being only lukewarm might not meet everyone's expectations, especially during the hectic rush to the theme park.
Facilities
8.0
The hotel offers various facilities for housekeeping, laundry, welcome drinks, and tour/ticket assistance to cater to guests' needs.
Mary
United States of America,
November
2023
7.4/10
Staying at this hotel was a great experience overall. The rooms were comfortable, had all the amenities we needed, but the bathroom could be improved. The service was helpful and courteous, though English language skills can be enhanced. The location is perfect for those planning to visit Universal Studios Osaka, being within walking distance. The dining options were mixed, with some areas disappointing and others fantastic. The facilities were satisfactory but could be enhanced further.
Rooms
7.0
The rooms were a reasonable size and had all the amenities we needed, but the bathroom was just okay.
Service
8.0
The service was helpful and courteous, though there is room for improvement in English language skills.
Location
9.0
The location is excellent for Universal Studios Osaka visitors, being close to the park and the train station.
Dining
6.0
The dining experience had its ups and downs, with some areas disappointing and others fantastic.
Facilities
7.0
The facilities were satisfactory but could be improved.
Bill
United States of America,
November
2023
7.4/10
The hotel is in a prime location, perfect for those visiting Universal Studios Japan. The rooms are spacious and can comfortably accommodate a whole family. The service is helpful but limited to Japanese speakers. The dining options offer a variety of choices, and the facilities are functional but lackluster. Overall, a convenient choice for a Universal Studios visit.
Rooms
8.0
I stayed in a smoking room that was surprisingly large, fitting five beds comfortably for my whole family.
Service
7.0
The staff members were all helpful and accommodating, although communication was challenging as they could only speak Japanese.
Location
9.0
The hotel is in a great location, right next to Universal Studios Japan and close to all the shops and restaurants at Universal City Walk.
Dining
7.0
The dining experience offered a variety of western, Japanese, and kids' options, making it suitable for different tastes.
Facilities
6.0
The facilities are functional, but the dining setup was disappointing as it felt like a conference room without hot food.
convenient location
language barrier
Kevin
United States of America,
June
2023
8.4/10
The hotel offers small rooms with varying bed setups depending on demand, featuring 5 single beds as seen in photos, with the bonus of provided toiletries. The hotel staff are known for being very efficient and helpful, especially with train information and tickets, making navigation and ticket purchases hassle-free. The location is excellent, just a few steps from the subway and Universal park, ideal for those focused on visiting Universal Studios Japan. The dining experience at Top Universal is globally inspired, starting early in the morning and attracting crowds, with prices worth the value. Overall, the hotel facilities provide a convenient and efficient stay.
Rooms
7.0
The rooms are quite small and might need updating but are equipped with 5 single beds as shown in the photos, alongside the pleasant surprise of provided toiletries.
Service
9.0
The service is efficient and friendly, with staff offering easy navigation and helpful assistance, including introducing USJ tickets in advance, saving guests time and hassle.
Location
10.0
The hotel's location is superb, just steps from the subway and Universal Studios Japan, making it a convenient choice for visitors looking for proximity and ease of access.
Dining
8.0
The dining experience at Top Universal offers globally inspired dishes starting early in the morning, though it can get crowded. The pricing is justified by the worth of the food quality.
Facilities
8.0
The hotel facilities are satisfactory, providing essential services and amenities for a comfortable stay. Prices are considered reasonable for the value offered.
Michael
United States of America,
April
2023
7.6/10
My stay at the hotel was a mix of positives and negatives. The location was fantastic, being near Universal Studios and various amenities, but the dining experience fell short of expectations. The rooms were upgraded for free, offering ample space for my family, but they were on the smaller side. The service was friendly and accommodating overall, with notable interactions at the front desk and near the elevator. While the facilities were good, the dining options were a bit lackluster.
Rooms
8.0
The room we received as an upgrade was comfortable, spacious, and well-equipped for our family of four.
Service
8.0
The service was friendly and accommodating, especially from the front desk team and the staff near the entrance and elevator on the 3rd floor.
Location
9.0
The hotel's location was excellent, right next to Universal Studios and offering easy access to restaurants, mini markets, and the attractions of Universal City.
Dining
6.0
The dining experience was mediocre, with a lack of variety in hot foods and some stinginess noted, impacting the overall satisfaction.
Facilities
7.0
The hotel's facilities were decent, catering to basic needs but lacking an exceptional dining experience.
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